SHIPPING & RETURNS
DISPATCH
All orders are dispatched within 1-2 business day of being placed. Orders placed within peak times such as holiday periods or sale periods may incur an extra day prior to dispatch. If you need your order before a certain date, feel free to contact us at info@ownley.online and we will try our best to accommodate this.
SHIPPING
| LOCATIONS | STANDARD POST | EXPRESS POST | FREE EXPRESS SHIPPING | ||
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| Australia Metro Areas | $10.00 | 2-5 Business Days | $12.00 | 1-2 Business Days | Orders over $300.00 |
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| Australia Regional Areas | $10.00 | 3-6 Business Days | $12.00 | 2-4 Business Days | Orders over $300.00 |
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| International | $45.00 | 3-9 Business Days | Orders over $500.00 |
RETURNS
We understand that sometimes, the order you’ve made simply doesn’t work for you. To request a return please follow the prompts in our RETURNS PORTAL
Please reach out to info@ownley.online for any returns inquiries and we will do our best to help.
We will happily provide a refund (minus shipping costs) on full priced clothing within 7 days of receiving your order. Return shipping costs will be incurred by the customer unless the garment is deemed faulty prior to return. All items sold at sale price are final. If able, we will happily facilitate an exchange in size or colour. No returns will be accepted without prior approval from Ownley Online. All store credit notes expire 3 years from date of issue.
All returned items must; be in original condition, unworn, have tags attached and include a Returns Authority number. We urge all customers to please place your garments in their plastic bag or paper wrapping before shipping back to ensure they arrive in acceptable condition.
International return shipping costs are the responsibility of the customer.
Any parcels received without a RETURN AUTHORITY will be immediately returned to sender.
FAULTY ITEMS
If you suspect an item has been delivered to you faulty please get in contact with us at info@ownley.online and we will endeavour to organise a replacement for you. If we cannot organise a repair or replacement of the faulty garment we will be happy to provide a refund for the faulty garment. During this process, domestic shipping charges will be paid by Ownley Online.
INVENTORY
Our online store may be subject to stock discrepancies, if for some reason your order cannot be fulfilled we will offer a substitute or full refund for your order.
FEEDBACK
If you’d like to provide us with any feedback or ask us anything, please contact info@ownley.online