How to Return
We understand that sometimes, the order you’ve made simply doesn’t work for you. To request a return please follow the prompts in our RETURNS PORTAL
Please reach out to firstname.lastname@example.org for any returns inquiries and we will do our best to help.
We understand that sometimes, the order you’ve made simply doesn’t work for you, returns are accepted within 7 business days of receiving your order, provided that the items are in original condition and are not reduced or purchased with a discount code. We will happily provide a refund (excluding shipping costs) on full priced clothing, purchased via Credit Card. Return shipping costs will be incurred by the customer unless the garment is deemed faulty prior to return. All items sold at sale price are final. If able, we will happily facilitate exchanges in size.
Items must be returned in their original condition: unworn, unwashed, unused, with all original tags attached and associated packaging in original condition (including protective shield on swimwear, undamaged dust bags and shoe boxes, and unmarked shoe soles). We do not accept returns on underwear bottoms, beauty products, magazines or candles.
Please be careful when trying on garments, they must be in resalable condition upon return. Garments received with makeup marks will be not accepted for exchange or return.
We’re here to help! For any questions regarding returns or exchanges, please contact email@example.com and we will do our best to help. If you are eligible for a return, you will be issued a RETURN AUTHORITY.
HOW TO MAKE A RETURN
Request a return please follow the prompts in our RETURNS PORTAL within 7 business days of receiving your items. For an exchange on a full priced item, stock availability will be checked, otherwise you may choose to return the item for a refund or store credit note. You will receive an email with a Returns Authorisation Number (RA#) and a return postage label. Your return will not be accepted without the provided RA number displayed.
For returns within Australia, a flat rate of $10 is deducted from your refund amount. Securely repackage your item’s in its original packaging and include this completed form. Attach the provided eParcel return label to the outside of the package, and drop-off to your local post office. Item(s) must be shipped within 2 business days of receiving your RA#. If you would like to arrange an alternate method of return, please ship via a traceable method and provide us with all tracking details.
For international returns, item’s must be shipped within 2 business days of receiving your RA#. If the return arrives outside of this time, the item will not be accepted, and returned back to you. Please ship via a traceable method and provide us with all tracking details.
Refunds are processed within 5 business days of Ownley Online receiving the item’s. Once inspected, a refund or credit note may be issued. For exchanges, please advise your preferred size which will be dispatched via standard delivery at no extra charge.
Ownley Online will maintain contact via email or phone and reserves the right to reject returns or exchanges where applicable. In the instance where your item is not accepted, it will be returned to you.
Full terms and conditions are outlined here.