Terms of service
Terms and Conditions at a glance
These Terms and Conditions apply when you use ownley.online and buy from OWNLEY ONLINE, a business of Last Label Pty Ltd. By using our website or placing an order you agree to them. This is a plain-language summary; the full terms follow.
- Orders: your order is an offer to buy. We accept it when we email you to confirm your items have been dispatched.
- Prices: shown in Australian dollars and include GST for Australian orders. International orders use our international checkout, which shows local-currency pricing set by our checkout partner, with duties and taxes calculated at checkout.
- Discount codes: one code per order, and codes cannot be added after an order is placed.
- Sale items: items bought on sale or with a discount are final sale. Full-price items can be returned under our Returns Policy.
- Delivery: orders are dispatched within 1-2 business days, which can extend during Black Friday, sales and the Christmas period.
- Pre-orders: you are charged at checkout and pre-order items ship separately when stock arrives.
- Your rights: nothing in these terms limits your rights under the Australian Consumer Law.
- Governing law: the laws of New South Wales, Australia.
- Contact: info@ownley.online
About us
OWNLEY ONLINE is operated by Last Label Pty Ltd ("OWNLEY ONLINE", "we", "us" or "our"), 23/108 Dunning Avenue, Rosebery NSW 2018, Australia. These terms apply to our website, our online store, our customer service channels and our marketing messages (together, the "Services"). Please read them together with our Privacy Policy, Returns Policy and Shipping Policy.
Using our website and your account
To use some features you may need to create an account. You agree to give accurate information, keep your login details confidential and tell us if you think someone else has used your account. You are responsible for activity under your account. You agree not to use the Services for any unlawful purpose, to post or send content that is offensive or harmful, or to interfere with or disrupt the Services.
Placing an order and our contract
By placing an order you are offering to buy the products on these terms. All orders are subject to availability and confirmation of the order price. You promise that the details you give us are true and accurate, that you are authorised to use the payment method, and that there are sufficient funds to cover the order.
When you place an order you will receive an email acknowledging it. That email is not acceptance of your order. A contract between us is formed only when we email you to confirm that the goods you ordered have been dispatched, and only for the goods listed in that dispatch email. We may cancel and refund any order we cannot fulfil, including where there is a stock discrepancy, in which case we will offer a substitute or a full refund.
Prices, GST and payment
Prices are in Australian dollars and, for orders delivered in Australia, include GST. GST is not included for customers outside Australia. Shipping is charged in addition and is shown at checkout before you pay. We accept the payment methods shown at checkout, which may include credit and debit cards, PayPal and buy-now-pay-later providers. Payments are processed securely by our payment providers.
We try to make sure all prices and descriptions are accurate, but errors can occur. If we find a pricing error on goods you ordered, we will tell you as soon as possible and give you the choice to reconfirm your order at the correct price or cancel it. If we cannot contact you we will treat the order as cancelled, and if you have already paid you will receive a full refund.
Discount codes, sales and Black Friday
- Only one promotion or discount code can be used per order.
- Codes cannot be applied after an order has been placed.
- Selected brand and product exclusions may apply, and some offers are limited to account holders. Account discount codes can only be used on purchases made through the account they were issued to.
- Sale, Black Friday and Cyber Monday offers run for the dates and on the products shown on our website. Offers may end early if stock sells out, and cannot be applied to past orders.
- Items sold at a discounted or sale price are final sale and cannot be returned for a refund or store credit. Where stock is available we may be able to exchange them for a different size or colour.
These terms apply to all OWNLEY ONLINE promotions, competitions and discount codes unless a promotion states otherwise.
Delivery and delivery cut-offs
Orders are dispatched within 1-2 business days of being placed. Orders placed during busy periods such as Black Friday, Cyber Monday, other sales and the Christmas period may take an additional 1-2 business days to dispatch, and during busy sale periods we cannot guarantee that cancellation requests, address changes or shipping amendments can be accommodated once an order is placed. Estimated delivery times are counted from the dispatch date, not the order date. Order-by dates for Christmas delivery are published on our website. Full delivery details, including international shipping, are in our Shipping Policy.
Pre-orders
Pre-order items are products that are not yet in our warehouse and are available for advance purchase in limited quantities. You are charged at the time of ordering, and the item is dispatched as soon as stock arrives. Estimated shipping dates are shown on the product page and may change due to factors beyond our control. If you order both a pre-order item and an in-stock item, the in-stock item ships first and the pre-order item ships separately when available.
Returns, refunds and store credit
Our Returns Policy sets out what can be returned, the time limits, the cost of returns and how refunds, exchanges and credit notes work. Items must be returned in their original condition, unworn, with tags attached, and with a Returns Authority where we require one. Credit notes and store credit are valid for 5 years from the date of issue. Items sold at a discounted or sale price are final sale and cannot be returned for a refund or store credit. Where stock is available we may be able to exchange them for a different size or colour.
Faulty goods and your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. If you think an item is faulty, email info@ownley.online with a description of the issue and clear photos. If we cannot repair or replace a faulty item we will refund it, and we will cover shipping charges during this process.
International orders
Orders delivered outside Australia are placed through an international checkout that is operated for us by a third-party international checkout partner. Prices for international customers are set and converted into your local currency by that partner, so they may differ from our Australian dollar prices because of currency conversion, exchange rates, rounding, duties and taxes. The final price, including shipping, duties and taxes, is shown at checkout before you pay. The partner also processes your payment and supports international shipping and returns, and its own terms and privacy notice apply to your use of that checkout.
No surprises at the border. Duties and taxes are calculated at checkout in accordance with the country your order is being shipped to, so there are no surprises or hidden fees when your order arrives.
Duties and taxes are calculated for the destination country and are non-refundable. International orders are shipped by DHL, and delivery may be delayed by customs clearance. International return shipping costs are the customer's responsibility and are calculated in our international returns portal. We do not offer international exchanges unless our Returns Policy says otherwise. Please see our Shipping Policy and Returns Policy for details.
Text message and email marketing
If you consent to our SMS marketing at checkout or through our subscription tools, you agree to receive recurring text messages from us, including order notifications and abandoned checkout reminders, marketing offers, and requests for reviews. Message frequency varies and consent is not a condition of purchase. We do not charge for the service, but your mobile carrier's message and data rates may apply.
You can unsubscribe at any time by replying STOP to any text or using the unsubscribe link in any message. For help, reply HELP or email info@ownley.online. We may change the number or short code we use at any time and will notify you; STOP or HELP requests sent to an old number may not be received. We are not liable for failed, delayed or misdirected messages to the extent permitted by law. We comply with the Spam Act 2003 (Cth), and you can unsubscribe from marketing emails using the link in any email.
Intellectual property and trade marks
All content on our Services, including text, images, logos, designs and trade marks, is owned by Last Label Pty Ltd or its licensors and is protected by copyright, trade mark and other intellectual property laws. You may store, print and display content for your own personal, non-commercial use. You may not publish, manipulate, distribute or reproduce our content or use it in connection with any business. You must not modify, translate, reverse engineer, decompile or create derivative works from any software or documentation we supply. OWNLEY ONLINE and related names are trade marks of Last Label Pty Ltd, and you must not use them or any confusingly similar marks without our written consent.
Hire and rental businesses
Last Label Pty Ltd / OWNLEY ONLINE does not support nor endorse hiring boutiques or similar rental businesses.
Last Label Pty Ltd / OWNLEY ONLINE has not authorised any designs, garments or products to be sold, hired or rented out by any other business or entity within Australia or the world, other than Last Label Pty Ltd / OWNLEY ONLINE or stockists authorised by us.
Any customers found to have sold Last Label Pty Ltd / OWNLEY ONLINE product to a hire or rental business, or found to have purchased product from ownley.online in order to sell it through their own hire or rental business or entity, will be immediately and indefinitely blocked from recurring purchases.
We reserve the right to refuse a sale and/or refund the customer before shipment if we suspect an order is from a hiring boutique. Customers found by any means, including public profiles on social media, to have purchased directly from us and resold to, or via, a hire or rental business or entity may receive further legal enquiry from Last Label Pty Ltd / OWNLEY ONLINE or from other bodies authorised by us.
Links to other websites
Our Services may link to websites we do not operate. We have no control over those sites and accept no responsibility for them or for any loss or damage from your use of them. Their own terms and policies apply.
Our responsibility to you
The Services are provided on an "as is" and "as available" basis and we do not guarantee they will be error-free or uninterrupted. To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for indirect, incidental, special or consequential loss arising from your use of or inability to use the Services. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, and nothing limits our liability for death or personal injury caused by our negligence, fraud or misrepresentation.
Suspending accounts
We may suspend or close an account or refuse an order where we reasonably believe these terms have been breached, an order is fraudulent or abusive, or the goods are being bought for resale in breach of these terms.
Changes to these terms
We may update these terms from time to time. The updated version applies from the date it is posted, shown in the "Last updated" date at the bottom of this page. Please check this page regularly. Your continued use of the Services after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
Complaints
We operate a complaints handling procedure to try to resolve disputes when they first arise. Please let us know about any complaint or comment by emailing info@ownley.online.
Frequently asked questions
Can I use more than one discount code?
No. Only one promotion or discount code can be used per order, and codes cannot be added after an order has been placed.
How long is my credit note valid?
Credit notes and store credit are valid for 5 years from the date of issue.
Can I return sale or Black Friday items?
Items bought on sale or with a discount are final sale and cannot be returned for a refund or store credit, though we may be able to exchange a size or colour where stock is available. Faulty items are always covered under the Australian Consumer Law.
When will my order be dispatched during Black Friday or Christmas?
Usually within 1-2 business days, with an extra 1-2 business days possible during busy sale periods. Estimated delivery times run from the dispatch date.
Do prices include GST, duties and taxes?
Australian prices include GST. For international orders, prices are set in your local currency by our international checkout partner, and duties and taxes are calculated at checkout and are non-refundable.
Will I pay any extra duties or taxes when my international order arrives?
Duties and taxes are calculated at checkout in accordance with the country your order is being shipped to, so there are no surprises or hidden fees when your order arrives. Duties and taxes are non-refundable.
How do pre-orders work?
You are charged when you order and the item ships separately as soon as stock arrives, with an estimated date shown on the product page.
Which law applies to my purchase?
The laws of New South Wales, Australia. Your rights under the Australian Consumer Law always apply.
Contact us
Last Label Pty Ltd, trading as OWNLEY ONLINE
23/108 Dunning Avenue, Rosebery NSW 2018, Australia
Email: info@ownley.online
Website: ownley.online
Last updated: 2 November 2026