Terms & Conditions V2


Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

This Website also contains links to other websites which are not operated by Hansen & Gretel (the “Linked Sites”). Hansen & Gretel has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


Please find our refund terms and conditions here:

Returns & Shipping


The intellectual property rights in all software and content made available to you on or through this Website remains the property of Hansen & Gretel or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Hansen & Gretel and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Hansen & Gretel or its licensors. Hansen & Gretel.comTM are trade marks belonging to Hansen & Gretel. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorably similar.


By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.


As a reputable and trusted business committed to offering its
customers high quality products, Hansen & Gretel recognizes its
obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment
which protects their employees’ health and safety and basic
human rights.

All suppliers are expected to comply with their national
employment laws and regulations with particular regard to:

  • Minimum age of employment
  • Freely chosen employment
  • Health and safety
  • Freedom of association and the right to collective bargaining
  • No discrimination
  • No harsh or inhumane treatment
  • Working hours
  • Rates of pay


Last Label Pty Ltd / Hansen & Gretel does not support nor endorse hiring boutiques or similar rental businesses.

Last Label Pty Ltd / Hansen & Gretel has not authorised any designs, garments or products to be sold, hired or rented out by any other business or entity within Australia or The World, other than Last Label Pty Ltd / Hansen & Gretel or stockists authorised by Last Label Pty Ltd / Hansen & Gretel within Australia or overseas. Last Label Pty Ltd / Hansen & Gretel authorised stockists can be viewed here.

Any customers found to have sold Last Label Pty Ltd / Hansen & Gretel product to a hire or rental business, or, any customers found to have directly purchased Last Label Pty Ltd / Hansen & Gretel product from https://hansenandgretel.com/ or an authorised stockist to sell through their own hire or rental business or entity will be immediately blocked from recurring purchases, indefinitely.

Last Label Pty Ltd / Hansen & Gretel reserves the right to refuse a sale and/or refund the customer before shipment if suspected of being from a hiring boutique. Customers found by any means, including public profiles on social media (i.e Hansen & Gretels instagram profile ‘@hansenandgretel has been tagged on instagram via a hiring boutique instagram profile with their page set to ‘public’), to have directly purchased from https://hansenandgretel.com/ or an authorised stockist and resold to, or, via a hire or rental business or entity may receive further legal enquiry from Last Label Pty Ltd / Hansen & Gretel, further legal enquiry from our authorised stockist or other bodies as authorised by Last Label Pty Ltd / Hansen & Gretel or other bodies as authorised by our authorised stockists.