Returns Portal

In order to successfully return your items, please ensure all RETURNS CONDITIONS are met first. Any return requests that do not meet our returns policy will be rejected.

You have 7 days from the date of receiving your order to lodge your return. Refunds are eligible on full priced styles only. All returns must be lodged and shipped through our returns portal using the return label it provides.

AUSTRALIAN RETURNS

• To request a return please follow the prompts in our RETURNS PORTAL
• The customer pays for their own return label, which is purchased through the returns portal. The price of the label is based on your location and is shown in the portal when you start your return. Free Returns Coverage, an optional add-on from Redo that can be added at checkout, includes your return label.
• Once your return is approved, you must ship it within 5 business days.

INTERNATIONAL RETURNS

• To request an international return please go to our INTERNATIONAL RETURNS PORTAL and follow the prompts in the portal.
• Currently we cannot facilitate international exchanges.
• International return shipping costs are the responsibility of the customer. The return label is purchased through our international returns portal when completing a return, and its price is based on your location.

* Discounted items are final sale. See our returns policy for details, including how 110% store credit works.