SHIPPING & DELIVERY

DISPATCH

All orders are dispatched within 1-3 business day of being placed. Orders placed during busy periods, such as holidays or sales, dispatch may take an additional 1-2 business days.

 

SHIPPING

Our online boutique processes orders from Sydney, AUS.

Estimated delivery times are as shown below.

NOTE: Your estimated delivery time is from date of dispatch, which may not necessarily be date of order. Tracking details will be sent to the customer via Auspost or Shippit.

LOCATION	TYPE	COST	TIME	FREE FOR ORDERS OVER
Australia	Standard	$10.00	2-8 Business Days	$100
	Express	$12.00	1-3 Business Days	$200
New Zealand	DHL Express	$15.00 NZD	2-4 Business Days	$200 NZD
USA	DHL Express	$25.00 USD	2-9 Business Days
United Kingdom	DHL Express	£16.00 GBP	2-9 Business Days
International	DHL Express	Calculated at checkout	2-9 Business Days

 

INTERNATIONAL DELIVERY

Please note that international orders may be subject to customs duties, taxes, and fees which are the responsibility of the recipient. Duties and taxes are calculated at check out in accordance with the country the package is being shipped to. Please note that delivery may be delayed due to customs clearance. 

It is important to mention that international orders are not insured once they are out of our hands, they become the responsibility of DHL.

International return shipping costs are the responsibility of the customer and are calculated in our returns portal when completing a return. 

We recommend contacting your local customs office for more information on potential fees before placing an order.

We are currently do not offer international exchanges. 

 

 

PRE ORDER ITEMS

Our most requested pieces rarely stay in stock. Pre-order gives you early access to sold-out styles, offered in limited runs and available only while allocations last. 

If you have ordered a Pre-Order item, shipping dates are listed in the product page. You will receive a separate email once your Pre-Order item is shipped to you.

Please note: If you order both a Pre-Order and an in-stock item, the in-stock item will ship first and the Pre-Order item will ship separately when available.

Pre-order items are products not yet in our warehouse but available for advance purchase with limited quantities. You will be charged at the time of ordering, just as you would with a standard purchase, and your garment will be priority dispatched as soon as stock lands in our warehouse. 

While we do our best to provide accurate shipping estimates, delivery timelines may shift due to factors beyond our control.

 

 

DISCOUNTED ITEMS

All markdown items cannot be returned for refunds or store credit*. We may be able to exchange for different sizes or colours, pending availability. Please contact info@ownley.online for any questions regarding this.

* Excludes the first purchase discount code. Full priced items purchased using this discount code for the first time may be eligible for return.