SHIPPING & DELIVERY
DISPATCH
All orders are dispatched within 1-3 business day of being placed. Orders placed during busy periods, such as holidays or sales, dispatch may take an additional 1-2 business days.
SHIPPING
Our online boutique processes orders from Sydney, AUS.
Estimated delivery times are as shown below.
NOTE: Your estimated delivery time is from date of dispatch, which may not necessarily be date of order. Tracking details will be sent to the customer via Auspost or Shippit.
| LOCATION | TYPE | COST | TIME | FREE FOR ORDERS OVER |
| Australia | Standard | $10.00 |
2-8 Business Days |
$200 |
| Express | $12.00 | 1-3 Business Days |
||
| New Zealand | DHL Express | $15.00 NZD | 2-4 Business Days | $200 NZD |
| USA | DHL Express |
$25.00 USD |
2-9 Business Days | $300 USD |
| United Kingdom | DHL Express |
£16.00 GBP |
2-9 Business Days |
|
| International |
DHL Express |
Calculated at checkout | 2-9 Business Days |
INTERNATIONAL DELIVERY
- Duties and taxes are calculated at check out in accordance with the country the package is being shipped to. there will be no surprises or hidden fees when your order arrives at your destination. Note that duties and taxes are non-refundable.
- It is important to mention that international orders are not insured once they are out of our hands, they become the responsibility of DHL. Please note that delivery may be delayed due to customs clearance.
- International return shipping costs are the responsibility of the customer and are calculated in our returns portal when completing a return.
- We are currently do not offer international exchanges.
PRE ORDER ITEMS
Our most requested pieces rarely stay in stock. Pre-order gives you early access to sold-out styles, offered in limited runs and available only while allocations last.
If you have ordered a Pre-Order item, shipping dates are listed in the product page. You will receive a separate email once your Pre-Order item is shipped to you.
Please note: If you order both a Pre-Order and an in-stock item, the in-stock item will ship first and the Pre-Order item will ship separately when available.
Pre-order items are products not yet in our warehouse but available for advance purchase with limited quantities. You will be charged at the time of ordering, just as you would with a standard purchase, and your garment will be priority dispatched as soon as stock lands in our warehouse.
While we do our best to provide accurate shipping estimates, delivery timelines may shift due to factors beyond our control.
DISCOUNTED ITEMS
All markdown items cannot be returned for refunds or store credit*. We may be able to exchange for different sizes or colours, pending availability. Please contact info@ownley.online for any questions regarding this.
* Excludes the first purchase discount code. Full priced items purchased using this discount code for the first time may be eligible for return.